Agile, Communication, Estimation, Focus, Goals, Improvement, Leadership, Learning Lessons, Remote, Remote Leadership, Team Building, Tools

Great Teams > Improved Estimation

A few weeks ago, one of the teams I lead tried a different way to structure their two week build.

Instead of committing to work and tasking everything out at the start of the two weeks, we started each day committing & tasking work and ended each day seeing if we made those commitments. Also, we had a retro at the end each day to try and improve for the next day.

We tried this approach due to two identified issues (described in Day 0)

  1. New team members cause storming
    • We added two new team members and we were storming. Our old processes of accomplishing work changed because new team members needed to learn our solutions and that added time to what we thought we could accomplish in the past
  2. Estimating our work is hard and we were struggling with it
    • Due to adding more time to what we thought we could accomplish, we had trouble estimating what we could truly accomplish over a two week period (our build cycle). We found that we were crunched for time or dropping work as we neared code complete.

It’s been over two weeks since we started this process. What happened as a result of this different way of working? Did we improve our estimation due to this?

The short answer is no.

Instead, we accomplished something I believe may be more valuable. Our teamwork improved! Instead of improving our estimation, we improved our ability to accomplish whatever was put in-front of us.

Here is how our teamwork and ability to accomplish our work improved

  • Setting a daily goal made each day clearer
    • We had a really good idea of what we wanted to accomplish by the end of that day and it reduced questions because we could bring them up at the start or end of each day, if not earlier during our teamwork on Zoom (Day 3)
  • Increase in challenging each other created better solutions
    • We started to challenge each other more often, when something didn’t seem clear or there seemed to be a better way (Day 7)
  • Our daily schedules helped understand our real capacity
    • Simple yet effective because it helps us understand how much capacity we had to accomplish work that day (Day 4)
    • We established that we would always use Eastern Time when describing meeting times, so we don’t have to figure out all the different time zones (Day 6)
  • Leveraged Zoom more often to improve problem solving as a remote team
    • We started to improve our problem solving because we used Zoom more by talking about issues that came up and we began raising awareness to roadblocks earlier (Day 3)
    • Pair-programmed via Zoom more often for work that was newer to others, regardless of experience level – this helped everyone learn and improved teamwork (Day 1, Day 2, Day 3)
    • Brought people into our Zoom room, instead of having solo conversations, so everyone could hear the issue and bring solutions to the table (Day 8)
  • Thinking about what the work really required, rather than guessing/assuming
    • We started spending time each morning really thinking and solution the story via tasking to create as many tasks we needed to do to accomplish each story, rather than just creating a few tasks based generalities of what we were trying to accomplish
    • This also led to understanding potential roadblocks sooner, which the team then went and tried to solve immediately, rather than running into the roadblock during development (Day 4)
  • Building time for future work with time boxes to avoid getting in the weeds
    • If we thought we would bring in new work the next day, but we didn’t have familiarity with it, we would build time (30 minutes to an hour) to learn about that work instead of guessing on the time it would take to accomplish the work (Day 3)
  • Celebrate success often!
    • We did an excellent job of finding ways to improve, but we forgot to celebrate our success until later in the two week build. We did so much and it was amazing to see! (Day 7)

So what’s next for the team?

We continue to utilize these ideas in our day-to-day build process. We’ve even added to them. Most notably, we have a weekly goal and use daily goals that roll up to the weekly goal. These goals are based on business deliverables for a project we are currently working on.

Final thought

We set out to improve our estimation. Instead, we became a better team. That result is better than expected. Why? Great teams can accomplish any challenge that is placed in front of them, even if their estimation is off. Our team’s goal remains the same – create amazing software solutions to make the real estate experience faster and easier for everyone. Now the team is better positioned to accomplish that goal because we are one step closer to being a great team.

(Featured Image Credit: https://www.genequityco.com/insights/m-a-success-hire-a-team)
Advertisements
Communication, Discipline, Focus, Leadership, Learning Lessons, Remote, Technology, Tools

Lights, Web Cam, Action!

At the start of October, I became a remote team leader and I am constantly in front of a web cam. Scary, I know (Happy Halloween :P).

IsaacRemoteSetting

Overall, remote life is not exactly what I thought it would be like. You don’t necessarily roll out of bed and start to work. That is what happened when I worked from home one day a week. Since this became my primary day-to-day lifestyle, I’ve noticed remote work is similar to the office except quieter and lacks structure.

Due to the quiet and lack of structure, remote work in my opinion, is more about discipline than it is about being comfortable working from your PJs. Comfort is important, but if you get too comfortable, you may not be discipline enough to accomplish your work.

When I set out to become a remote leader, I talked with a number of Quicken Loans FOC remote team members and leaders to learn from them. I wanted to learn about their experiences and how they worked through issues. Also, when I was working on The Mighty Docs team (#quackquack), I got excellent firsthand experience working with two remote team members.

Here are a few things I am learning and trying as a new remote team member, all of which require a level of discipline that I didn’t anticipate at first and seem similar to office work!

Leave your office after work

  • I heard it was important to develop a home office that is separate from where you “live.” I can’t financially do that, so I work most of the day at home and I go out at night. I don’t go out and party, but I’ll go to a park, ride my bike, workout, visits friends, grab dinner and take the time to really separate myself from my “office” aka my home.

Getting comfortable being on camera to be extra approachable

  • The Mighty Docs team set up a system where we brought the office to the virtual space. All remote team members (TMs) were on Zoom all the time and all Detroit TMs were on that Zoom when they were at their desk. Today, I’ve set up my own virtual office for anyone to come and talk to me whenever they need.

Over communicate

  • This is easier said than done. Technology makes communicating much easier, but it isn’t the same as face-to-face communication. To work through this, I try to check in with my TMs every day via any method I can, but at least a ping or text. I do this to see how my team members are doing because if I were in the office, I would come around to their desk every day or so to do the same.

Focus! – this works two ways

  • Increased Focus – with a quieter setting you can focus more on getting things done! This is what you typically read about with regards to work from home and improved productivity.
  • Lots of distractions – when you are on a conference call you need to stay focused on that meeting. It’s very tempting to look at another monitor and check your email while your team is having a discussion. Don’t do it!

See that wasn’t too scary…

 IsaacHalloween

Happy Halloween!!

 

Header Image credit – https://www.istockphoto.com/photos/pumpkin-headphones-halloween-squash?excludenudity=true&sort=mostpopular&mediatype=photography&phrase=pumpkin%20headphones%20halloween%20squash